.png)
1. Overview
At Riseaxe, we strive to ensure that all campaigns are delivered as effectively and transparently as possible. This Refund Policy outlines the conditions under which refunds may be issued for our services.
2. Unspent Campaign Budgets
If you pause or cancel a campaign before its scheduled end date, or if a campaign fails to deliver the estimated views due to network constraints or targeting issues, the unspent portion of your campaign budget will be automatically refunded to your Riseaxe Wallet.
Wallet funds can be used seamlessly for future campaigns. We do not automatically refund unspent budgets back to the original payment method unless specifically requested under the conditions listed below.
3. Refund to Original Payment Method
You may request a refund of your available Wallet balance back to your original payment method (e.g., Credit Card, PayPal, Razorpay) subject to the following conditions:
- The request is made within 30 days of the original deposit.
- The funds are currently sitting in your Wallet and are not tied up in active or pending campaigns.
- Bonus credits, promotional codes, or referral earnings are strictly non-refundable and hold no cash value.
4. Rejected Campaigns
If your campaign is rejected during the review process (e.g., for violating YouTube's policies or our internal advertising guidelines), the full campaign amount will be instantly credited back to your Riseaxe Wallet.
5. How to Request a Refund
To request a refund to your original payment method, please contact our support team at support@riseaxe.com. Please allow 5-10 business days for the funds to reflect in your bank account or credit card statement once the refund has been processed.